Note : By using our Internet and related services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
1. Definitions
In these Terms & Conditions, unless the context otherwise requires:
- “Company”, “We”, “Us”, “Our” means Oasis Smart Connect Pvt. Ltd., also operating as Oasis Smart Network.
- “Customer”, “You”, “Your” means the person, firm, organization or legal entity subscribing to our services.
- “Services” means Internet access, leased line, wireless connectivity, MPLS/VPN, and any related managed IT or network services provided by us.
- “CPE” (Customer Premises Equipment) means routers, switches, radios, fibre termination units, ONT/ONU, and other equipment installed at the Customer’s location.
- “Link” / “Bandwidth” means the provisioned Internet or data connectivity capacity.
2. Bandwidth Distribution & Service Provisioning
- Oasis Smart Connect will configure the provisioned link/bandwidth on an appropriate router or network device to distribute connectivity on the Customer’s LAN as per the agreed design.
- The router/CPE may be:
- Provided and owned by Oasis Smart Connect; or
- Provided and owned by the Customer, subject to compatibility and our approval.
- Service activation, configuration and changes will be done on a best-effort basis, within mutually agreed timelines.
- The Company does not guarantee continuous or error-free service, but will use reasonable care and skill to provide a stable and reliable service.
3. Installation, Infrastructure & Ownership
- All required installation work, basic cabling and necessary infrastructure for delivering the service up to the agreed handover point will be arranged by Oasis Smart Connect, unless otherwise agreed in writing.
- Any fibre (OFC), radio links, backbone cabling and network equipment installed and owned by Oasis Smart Connect shall always remain the property of Oasis Smart Connect.
- If any Company-owned OFC cable, radio device or related technical hardware is damaged due to reasons not attributable to Oasis Smart Connect (for example, civil work by Customer or third party, mishandling, intentional damage, etc.), the cost of repair or replacement may be charged to the Customer as per actuals.
- The Customer shall provide safe access, space, power supply and necessary permissions for installation, operation and maintenance of equipment at all times.
4. Support, Maintenance & Service Levels
- Oasis Smart Connect operates a support facility where complaints can be logged by phone, email or other officially communicated channels.
- We aim to provide 24 x 7 technical support for critical network issues, subject to feasibility and staff availability.
- For typical faults (link down, major performance issues), we endeavour to respond as quickly as possible and target resolution within reasonable time on a best-effort basis. In many cases this may be within a few hours; however, this is not a guaranteed SLA unless a separate written SLA is signed.
- In case of major incidents such as fibre cable cut, power issues, civil work, damage by third party, natural calamities or issues outside our direct control, resolution time may be longer and will depend on on-ground conditions.
- Routine maintenance, upgrades and planned outages may be carried out by the Company with prior reasonable notice wherever possible.
5. Quality & Network Monitoring
- Oasis Smart Connect may monitor network performance, utilisation and service parameters on a regular basis in order to maintain and improve service quality.
- We may temporarily shape, prioritise or manage traffic as per fair usage policies, regulatory requirements or network optimisation needs, while attempting to minimize impact on the Customer’s experience.
6. Customer Responsibilities
- The Customer shall use the Services in compliance with all applicable laws, regulations, license conditions and government guidelines (including but not limited to DoT/TRAI rules).
- The Services shall not be used for any illegal, unlawful, offensive or harmful activities, including but not limited to hacking, spamming, sending malicious traffic, hosting illegal content, or violating intellectual property rights.
- The Customer is responsible for the security and proper configuration of its own internal network, devices, firewalls and user access.
- Any misuse of Services by the Customer or its users that results in complaints, legal notices or blacklisting may lead to immediate suspension or termination of Services, without refund, and the Customer shall be liable for any resulting penalties or claims.
7. Payment & Billing
- One-time charges: Any one-time installation, setup, wiring or hardware charges, as applicable, shall be payable in advance against order, unless otherwise agreed in writing.
- Monthly rental: Recurring monthly rental plans are payable in advance for each billing cycle, as per the plan selected by the Customer.
- Invoices shall be raised as per agreed billing frequency. Payments must be made on or before the due date mentioned on the invoice.
- Delay in payment may lead to late payment charges, suspension of Services and/or disconnection, as per Company policy.
- Reconnection of Services after suspension/disconnection due to non-payment may attract reconnection or restoration charges.
- All taxes, levies and government dues (such as GST) shall be payable extra as applicable.
8. Fair Usage & Acceptable Use
- To protect overall network health, Oasis Smart Connect may implement Fair Usage Policies (FUP) or traffic management policies, which may include speed reduction, session controls or bandwidth shaping after certain usage thresholds.
- For shared or contended services, actual speeds may vary based on time of day, network load and other factors. Dedicated or committed bandwidth, where offered, will be as per separate agreement.
- The Customer shall not resell or redistribute the Services to third parties (for example, providing Internet to neighbouring buildings or users) without explicit written permission and appropriate licensing.
9. Suspension, Disconnection & Termination
- Oasis Smart Connect reserves the right to suspend or discontinue Services, with or
without prior notice, in cases of:
- Non-payment or delayed payment;
- Misuse, illegal activities or violation of these Terms;
- Network security risks or threats caused by the Customer’s systems;
- Directions from government or regulatory authorities.
- Either party may terminate the service by giving written notice as per the minimum commitment period / notice period defined in the commercial proposal or service order form.
- On termination, the Customer shall allow Oasis Smart Connect to remove its equipment from the premises and shall clear all outstanding dues.
10. Limitation of Liability
- While Oasis Smart Connect will take reasonable care to provide Services, we do not guarantee uninterrupted or error-free connectivity at all times.
- The Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of business, revenue, data or profits arising from use or inability to use the Services.
- To the maximum extent permitted by law, our aggregate liability for any claim related to the Services shall be limited to the amount of charges paid by the Customer for the affected Service during the immediately preceding one (1) month period.
11. Force Majeure
Oasis Smart Connect shall not be liable for any delay or failure in performance of its obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of God, fire, flood, war, riots, strikes, civil commotion, cable cuts, power failures, lockdowns, government actions or restrictions, or disruptions caused by third-party providers.
12. Changes to Terms & Services
- Oasis Smart Connect may modify these Terms & Conditions, tariffs, plans or policies from time to time to comply with legal, regulatory or business requirements.
- Updated Terms & Conditions may be published on our website or communicated through email/notice. Continued use of the Services after such changes shall be deemed as acceptance of the modified Terms.
13. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Subject to applicable telecom and consumer protection rules, any disputes arising out of or in connection with the Services shall be subject to the exclusive jurisdiction of the competent courts in Uttarakhand, India, unless otherwise required by law.
14. Contact Details
For any queries, billing issues or concerns related to these Terms & Conditions, you may contact us at:
Oasis Smart Connect Pvt. Ltd.
(Oasis Smart Network)
Email: myisp@oasisnetwork.in
Phone: 9219765576